Frequently Asked Questions

Everything you need to know about your crafting journey with Hobbii.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the domestic region, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for yarn and supplies?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please ensure the yarn labels are intact to receive a full refund.

Are the colors on the website accurate to the physical product?

While we strive for color accuracy, please note that shades may vary slightly due to different monitor settings and dye lot variations between different production batches.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment options like Klarna and Apple Pay for a secure checkout experience.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your package's progress in real-time.

Do you offer discounts for bulk purchases?

We frequently offer 'buy more, save more' deals on selected yarn lines. Check the specific product pages for volume-based pricing and current promotional offers.